Privacy policy
Last updated: August 2026
1. Introduction & Our Commitment
Corvelle ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. For the purposes of applicable data protection laws, Corvelle acts as the data controller of your personal information. We never sell, rent, or trade your personal data to third parties.
2. Information We Collect
We collect information you provide to us directly, such as your name, email address, shipping and billing address, phone number, and payment information when you place an order or contact our customer support. We also collect certain information automatically when you browse our site, including your IP address, browser type, device information, and the pages you visit.
3. How We Use Your Information
We use your information to process and fulfil your orders, respond to customer support requests, and send transactional communications such as order confirmations and shipping updates, on the basis of fulfilling our contract with you. Where you have opted in, we use your email address to send marketing communications, which you can unsubscribe from at any time. We also use aggregated and anonymised data to understand how customers use our site and to improve our products and services.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. Strictly necessary cookies are required for the site to function and cannot be disabled. We also use analytical and advertising cookies, including those associated with Meta, Google Ads, and TikTok, to understand site performance and show you relevant advertising. When you first visit our site, you will be shown a cookie consent tool where you can manage your preferences.
5. Order Fulfilment & Third-Party Services
To operate our store and deliver your order, we work with a number of trusted third parties. Shopify provides the infrastructure and checkout technology for our website and acts as a data processor on our behalf. Our payment providers process your payment securely, and we do not store your full card details ourselves. Our products are fulfilled from warehouses located in the United States, Germany, and China, allowing us to route each order through the closest available facility and get it to you as quickly as possible. Every order goes through the same strict quality control process regardless of which facility it ships from. Shipping carriers receive only the name and address needed to deliver your parcel. We also work with Meta, Google Ads, and TikTok, who place advertising pixels and cookies to help us reach customers with relevant marketing.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Order records are kept for as long as required under applicable law. Where you request deletion of your data, we will action your request within 30 days, unless we are required to retain certain information for legal or accounting purposes.
7. Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, request that we correct inaccurate information, request deletion of your data, object to or restrict certain processing, and withdraw your consent to marketing at any time. To exercise any of these rights, contact us at support@corvellepanels.com. We will acknowledge your request within 48 hours and provide a full response within 30 days.
8. International Data Transfers
Because we operate fulfilment centres and work with service providers in different countries, your personal information may be transferred internationally. Where this occurs, we take appropriate steps to ensure your data remains protected, including through encryption, contractual safeguards with our service providers, and compliance with applicable data protection requirements.
9. Data Security
We use SSL/TLS encryption to protect data transmitted through our website, and our store is hosted on Shopify's secure infrastructure. While no method of transmission over the internet is completely secure, we take reasonable steps to protect your information and will act promptly to address any data security incidents in accordance with our legal obligations.
10. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe a child has provided us with their personal information, please contact us at support@corvellepanels.com and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us & Supervisory Authority
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@corvellepanels.com. If you are not satisfied with our response, you may also have the right to lodge a complaint with the Federal Trade Commission (FTC) or your relevant local data protection authority.