Shipping policy
Last updated: August 2026
1. Shipping Costs
We offer free standard shipping on all orders, with no hidden fees. If you would like your order to arrive faster, expedited shipping is available at checkout for an additional fee.
2. Order Processing
Orders are processed within 2–3 business days. Once you place an order, you will receive a confirmation email, and a second email with your tracking number will follow once your order has been dispatched.
3. Delivery Times
Once dispatched, orders typically arrive within 5–14 business days, depending on your location and the shipping option selected at checkout. Please note that delivery times may be slightly longer during peak periods such as holidays or major sales events.
4. Order Tracking
Every order includes full tracking so you can follow your parcel's journey to your door. Your tracking number is sent to you by email as soon as your order is dispatched. If your tracking hasn't updated within 7 business days, please get in touch with us and we'll look into it right away.
5. Fulfilment & Logistics
To get your order to you as efficiently as possible, we fulfil orders from warehouses located in the United States, Germany, and China, routing each order through the closest available facility to your delivery address. Regardless of which facility your order ships from, every item goes through the same strict quality control process before it's packed. All orders are shipped in reinforced, tamper-evident packaging to keep your items safe in transit.
6. Customs, Duties & Import Taxes
Orders fulfilled and shipped from within the European Union will generally not incur any additional customs duties or import taxes. If your order is fulfilled from a facility outside the EU, it may be subject to customs duties, import taxes, or fees applied by your local customs authority upon arrival. These charges, where applicable, are the responsibility of the customer and are not included in the price of your order or your shipping cost. We recommend checking with your local customs office if you have questions about potential charges before placing your order.
7. Delivery Issues
If your order is lost, significantly delayed, or arrives damaged, please contact us right away at support@corvellepanels.com. We will offer you a free replacement or a full refund, whichever you prefer.
8. Incorrect Shipping Information
If you notice that you've entered an incorrect shipping address, please contact us immediately so we can correct it before your order is dispatched. If a parcel is returned to us because of an incorrect address, we will reship it to you free of charge once we receive it back. Please note that we are unable to redirect parcels that are already in transit.
9. Contact Us
If you have any questions about your shipment, reach out to us at support@corvellepanels.com and we'll get back to you within 24 hours on business days.